Disney Wonder Review

Disappointed with the Disney Wonder

Review for the Mexican Riviera Cruise on Disney Wonder
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Cat241
10+ Cruises • Age 40s

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Additional details

Sail Date: Jan 2012
Traveled with children

I really wanted to love this cruise. I have cruised 15 times previously (albeit without children, whereas this time we had a 6 month old and a 4 year old), I love cruises and I love Disneyland.

Alas, it was not what I expected. To be fair, it was not horrible. The service in regard to our waitstaff and the kids' activities was excellent. But there were too many negatives that overall I would not recommend DCL, at least with young kids.

I began encountering problems even before we boarded, which in hindsight should have been a red flag. When I went to check in our family on-line a few days before the cruise, I discovered that I had to pick an arrival time at the port (because we were using a shuttle and not DCL's transfers). The only one left was 3-330pm. Given the fact that our shuttle was to drop us off at 1230, and that I had two young kids including an infant that I had no idea how I would keep entertained in the terminal for 3 hours, I called DCL for help. The first time, I got a rude lady who told me there was nothing she could do because it was a Port of Los Angeles issue and not something DCL caused. I later found that to be an out-right lie. So my husband called back, not getting much further, with a different rep who told us it was our fault for checking in so late, despite the fact that when I had tried weeks before the system would not let me and despite the fact that DCL had not given us a heads' up about it since I have never had to pick an arrival time with any other line before. Finally, on the third call, with a supervisor, we got some assistance.

Cabin Review

Cabin 9A

1032: Loud and noisy. Near tender unloading, so be prepared to be rudely awoken by construction at 6am. Looks like part of ship that was not initially intended for passengers.

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