Viking Emerald Review

4.0 / 5.0
295 reviews

China

Review for Asia Cruise on Viking Emerald
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jamjarwalbar
10+ Cruises • Age 70s

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Sail Date: Oct 2011

This was a land and river escorted tour beginning in Shanghai for 2 nights and flying to Wuhan to board the ship, sailing for 5 nights on the Yangtze, disembarking in Chongqing, flying to Xian for an overnight and then flying to Beijing for 3 nights.

Accommodations: In Shanghai, the Pudong Shangri-La was superior. 5 star rooms, 5 star service. The riverboat was surprisingly excellent for a riverboat. Clean, superb staff catering to the needs of passengers. All cabins had balconies. Crew members at two occasions performed for the guests and did a better job than some of the paid performances attended on the tour. In Xian, the Golden Flower Hotel was excellent. Not quite as nice as Shanghai 4 star, but service was 5 star. In Beijing, Westin Chaoyan was the worst experienced in a long time. 5 star rooms, 1 star service. The tour guides were not allowed by the hotel to pick up room keys forcing all guests to register. 5 bus loads of guests arrived being forced to enter from the rear making a poor impression from the start. The one receptionist had difficulty registering guests and was finally joined by others to move the process along. Many elderly guests had to stand in line to register, for there were no chairs in the lobby for them. Once the room key card was given, there was a problem accessing the elevator to the upper floors. Above the 17th floor, the key card was required to punch in the floor. The elevator assistant had to enter the elevator to use his master card in order to get to the floor. The key did work for the room. The key card had to be returned to the desk for a new one, provided with no apology for the inconvenience of the guest. The staff at the Westin appeared to care less about guests' requests. A request for Chinese coins was met with frowns and "your bothering me, boy" attitude. Meals at the hotel were very good.

The tour escort: The guide assigned to the group of 36 had an excellent command of the English language and culture. He was able to understand and answer questions with ease, some quite difficult questions about culture. He appeared to treat each guest as a friend and took care to ensure our trip was pleasurable. On the river cruise, one couple experienced medical problems. The gentleman was seen by the doctor on board and referred ashore for treatment. The escort departed the ship with the couple, acted as translator and assistant. He worked with the US Embassy to arrange medical treatment and accommodations. The seriousness of the medical problem prevented the couple from rejoining the tour. The guide rejoined the tour after about 2 days. The fellow tour guides filled in for him during his absence and were good to us. The guide provided us daily reports of the status of the gentleman. The fear that he had a 50-50 chance of living resulted in the cruise line flying their son to China. [As a note: he did recover and flew back to the States about 2 weeks after the tour was over.]

Cabin Review

Cabin bal

All cabins were balcony. Balcony small with two chairs for an excellent view. Two seater sofa with table plus desk chair inside adequate for invited guests. Clean, well kept.

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