I just returned from Viking River Cruises' Imperial Jewels of China, September 18 -- 30, 2011. This is a once in a life time kind of trip. I am rather disappointed with the misrepresentations by Viking River Cruises.
Viking River Cruises brochure touted the "Viking Emerald" as the "Yangtze's most elegant and newest ship." It was definitely not an elegant or luxury cruise ship by any stretch of the imagination. The carpeting in the hallway was uneven. There were little crawly creatures and cockroach in the bathroom. According to the Program Director, Iowa Xian, Viking River Cruises bought the ship from Century two years ago, a Chinese company. As a matter of fact, all onboard literature referred to the ship as "The Viking Century Emerald." The ship's captain and crew were Chinese. The captain did not speak English. There was no professional staff or entertainment. The Program Director was a Tour Escort turned Program Director, and who openly expressed desire to return to his old job as tour escort. There was not even a theatre or show room. They just put up chairs in the so called "Observation Lounge" on Deck 5. Presentations were displayed on a stand-up projection screen. The same set up for movie viewing (The Last Emperor.)
The menu choices were limited. I asked for an entrÃ©e without potatoes. I was told it could not be done. I was asked to pick from a stand-by choice of chicken or salmon. I asked for Eggs Benedict without the Hollandaise sauce. After waiting for 30 minutes, I was given a poached egg, period! It opened to question on the skills of the kitchen staff! This is definitely not worth the price Viking River Cruises is charging for the trip.
I am also very disappointed with Viking River Cruises customer service. I booked directly with Viking when they had a 2-for-1 sale. I was shocked to see that they charged foreign transaction fee on my deposit. Later, I gave the booking to a travel agent, and did not have to pay any more foreign transaction fee. The customer should be informed about the foreign transaction fee. I could have used a different credit card which did not charge foreign transaction fees.
The Customer Service personnel at the toll-free number provided misinformation. I was told that they used small planes of 50 passengers and therefore must stick to luggage weight restrictions. This was far from truth. We flew on regularly scheduled commercial flights. It turned out that the best part of the intra-China flights was that we never had to handle our own luggage and no worry about luggage allowance. The tour escort had "nice cousins."