We arrived at San Juan the night before and stayed in the Caribe Hilton, which was very nice, but we didn't have a chance to check out all the amenities - would definitely go back though.
Embarkation - We were collected from the hotel at 1pm on embarkation day along with several other couples. Embarkation was quick and easy - we were on board sipping our champagne within 30 minutes of arrival.
Cabin - We had a 2C - the cabin was actually bigger than I was expecting, cleverly laid out with lots of wardrobe and storage space. I am so glad we booked a cabin with verandah because we spent most of our time on board sitting out there.
Food/Dining -For breakfast we usually went to the buffet and found something different each day; one day we ordered room service. For lunch were were usually off the ship. We ate 3 evening meals in the MDR, 2 at the buffet and ordered room service one night. The food and service was great. I loved the sushi at the buffet. We also visited the Cova Cafe every day for the best frozen coffees and pastries.
Service - All the crew and staff we met were friendly and helpful. Our cabin attendants were excellent; really lovely.
Entertainment - We only went to two shows - they were a bit cheesy for our taste, but they were fun and we enjoyed them. We didn't use the casino so can't really comment on that, but the folk that were playing looked to be having a good time.
Shore Excursions - we didn't book any through the ship; preferred to book independently. They were all great and there was no danger of missing the ship - the tour guides are well aware of the need to get you back in time.
Disembarkation - our time to disembark was 10:20 or thereabouts, which seemed ok initially as we didn't need to rush over breakfast, but it turned out to be a long time to wait as the pools were shut and there wasn't much we could do. It took about 20 minutes to get off the ship, then another 45 minutes to get through Customs. By the time we got to our hotel it was nearly lunch time. Next time we would want an earlier time.