This time around we elected to spend a night prior to, and following the cruise at a hotel in Ft. Lauderdale, so the embarkation/disembarkation process did not particularly concern us. We found out from other Cruise Critics that there was likely going to be a delay in getting into the cabins due to more thorough cleaning and disinfecting process(due to recent outbreaks of Norovirus on the ship), so avoided the early rush and 'sailed through' fairly easily. Our cabin became available at 2 p.m. Unfortunately, the same could not be said of our luggage. We finally contacted the front desk at 5 p.m. and were told the suitcases were delayed 'in the hold' and we were to go downstairs and open our suitcases for inspection. We each brought a 1 l. bottle of wine (as allowed) in the suitcases, and since the shape of the bottles was visible on the x-rays, the "content" had to be checked out. We passed the inspection and were allowed to take our suitcases (including the wine) up to our cabin.
We were not particularly impressed with the cleanliness of our cabin - the mirrors and balcony doors remained dirty and streaked throughout the cruise.
The fresh flowers were lovely, but by the end of the cruise they were allowed to wilt and the 'dead' stems just stayed in the vase without being even removed. Similarly, for the last 3 days of our cruise our fruit was no longer replenished or changed and we had the pleasure of having two decayed apples sitting decoratively in a fruit bowl on the coffee table .
I think we were most disappointed in the quality of food in the main dining room. Not only are the cuts of meat 'well below par', but we found we were no longer able to get our usual "bowl of mixed berries" (our alternate to the dessert menu we frequently requested during our previous two cruises on Connie). This time we were told they were not available because it was 'specialty request'. In addition, the service has deteriorated since the last cruise in terms of the wait time between the courses, as well as lack of attentiveness of the servers. We were wondering why we had to request refills on our water or coffee when this would have been done automatically in the previous years. Needless to say, we were happy to enjoy two blissful dinners at Ocean Liners and one at Tuscany.
On the positive note, the entertainment appeared improved over our last cruise and there appeared to be plenty of lounging chairs by the pool.
We also enjoyed the wide variety of excursions at each of the ports and took advantage of them. We particularly enjoyed "Boss Adventures" (St. Thomas)and their underwater scooters.
Overall, we think it's time to say good bye to Constellation and try a different ship.