Not up to Avalon Standards: Avalon Panorama Cruise Review by caviargal
Overall Member Rating
Not up to Avalon Standards
Destination: Europe - River Cruise
Ultimately, the highlights were experiencing the wonderful city of Prague, making new friends and enjoying the view of the fireworks in Vienna from the Sun Deck.
We did the pre tour in Prague and loved the city. The hotel was The Hilton, a nice convention hotel located a 20 minute from the center. We did not do the included tour and instead hired a personal guide who was wonderful. I would be happy to provide contact info if anyone is interested. Rooms at the hotel were large and modern and the staff very helpful. Breakfast was included and more than adequate.
The bus ride to Nuremberg was uneventful and we arrived at the ship at five.
The Panorama is a lovely ship. The design of the staterooms really maximizes space and views More and the new beds are memory foam and very comfy. The new bathrooms are also lovely and we enjoyed the upgraded amenities. They have installed a very good in room entertainment system, and we enjoyed being able to listen to music or watch a late night movie in the cabin.
Our cruise director, Jon Lupe, was the best we have had yet on Avalon and was both efficient and gracious. We saw some familiar faces aboard including Dan, the Hotel Manager, Johny in the dining room, Radu behind the bar and Peter, the dining room manager.
Where the cruises really disappointed was the food. There was a noticeable cheapening in the quality and variety of food offered on this cruise compared to one year ago when we were very pleased with the food and wine served.
Gone from the menu were rack of lamb, roast duck and the wonderful and flavorful fish dishes and soups. Instead we were served mostly bland and very small portions, much of which went uneaten. We were not the only unhappy customers when it came to the food served but everyone has different tastes and food is always subjective
Wine was also cut off at the entrÃ©e, which was new from previous cruises. We were not sure if this was server related or a new policy. This was also a departure from previous cruises, as was the overall decrease in variety and quality of wine offered.
I am also a big fan of cheese after dinner and looked forward to some of the excellent cheeses served previously. Both quantity and quality were noticeably less than in the past.
We were aboard for New Years eve and the entertainment was quite a let down. Instead of music for dancing, the CD presented an hour long audience participation story telling. A group of us wandered across to the Vantage boat docked next door and watched as their guests enjoyed a live six piece dance bank and a table full of hot snacks. Vienna came to the rescue and many of us headed topside and enjoyed the truly spectacular fireworks display that lasted for forty five minutes.
Another high point was Vasco, the houses musician, who grabbed a guitar and was joined by Dan one night for a rousing set of music. They were joined by two guests, one a pianist and the other a harmonica player and we all enjoyed a truly terrific impromptu jam session that was the best entertainment of the cruise. We all commented that we wished they had saved that for NYE.
All in all, we found the ship beautiful with great appointments but were let down by the overall experience of the Panorama and hope it was just a random off cruise and not representative of fleet wide changes. Less