Celebrity Infinity Review

4.0 / 5.0
1,666 reviews

What happened to Celebrity?

Review for South America Cruise on Celebrity Infinity
User Avatar
E1960
6-10 Cruises • Age 60s

Rating by category

Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service
Cabin

Additional details

Sail Date: Dec 2011
Cabin: Concierge Class 2

The embarking day was the preview of what followed since the Seapass received did not work at all so I couldn't get into my cabin, all the passengers had to go to Guest Relations and have their Seapasses corrected, imagine that on embarking day.

Later that night we go to Trellis to our assigned table- second seating, we were a party of 3 and did not want to share a table. At time of cruise reservation this was the deal breaker, our travel agency guaranteed us a private table, so we proceed with the purchase 8 months in advance. The second night imagine our surprise, when two maitre'd came to our table and questioned our seating there, my husband was able to show them our card with the table assignment, so then they started looking for a different excuse. The real problem was, that there were family groups of more than 15 people that had been splitted into first seating and second seating, so they needed more tables in the same section of this family largest table. So one of the maitre d offers to get a private table for us, we even agreed to this, and this was a HUGE mistake, next night we were taken to our new table BY THE KITCHEN ENTRANCE!!!!. I was really mad, we couldn't even hear ourselves with the kitchen noise, one of the maitre d came and took us to a different table 432, and announce that in view of our discomfort, this would be our new table. The question still remains, why take 3 innocent passengers to such a horrible table????? This is not at all the Celebrity cruise line that I remembered. The food at Trellis was really average, and our new table attendant was really nice and did his best, although it was not his responsibility the actual cooking and/or the quality of the ingredients. Since when, it is OK to order a side of Asparagus, only to have on your plate the bottom of them and not one tip??? Does Celebrity think that we cannot differentiate a good tenderloin from a dry, overcooked, tasteless piece of meat?

The food at Oceanview Cafe was average as well, nothing impressive, awful sushi, you had to keep walking around to find the station that had iced tea or coffee.

Cabin Review

Concierge Class 2

Cabin C2

Great view, good location. The only issue were cleanliness, speakers don't work and the balcony light does not work either

previous reviewnext review

Find a Celebrity Infinity Cruise from $861

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.