I need to express what a complete disappointment our first (and last) Holland America cruise was on the Eurodam. We just returned from a seven day voyage from December 17-24, 2011. We had eleven people in our party, and my husband, my 18 year old son and myself in our room--which was a superior verandah.
The good: the food was for the most part, delicious. The balconies were large, and had comfortable seating. .
The bad: Where to start? The first day, I couldn't find our cabin steward. I called the front desk, and they said they would page him to come to our room. I waited for about two hours, and he still never showed up. Finally, that evening I met him, but to this day still don't know his name. His nametag didn't have it on it, and there was definitely a language barrier between us.
Cabin was spacious, and so was the closet area. The room was strange because with three people, it had one converted sofa staring into the bed. Also, they didn't make up the sofa each day into a bed.