This is my first and probably the last experience with Disney Cruise Line. I have cruised with Princess, MSC and HAL before. Disney Wonder is a distant fourth place in almost all areas.
+ entertainment. The shows and the movie theater is a top class. All the shows are well designed and performed. Great selection of movies and even 3D movies titles available.
+ upbeat and friendly staff. About 70% of the staff were well trained and showing bright attitudes towards guests.
+ wave phone! Having a portable phone throughout the ship is an excellent idea.
+ port of calls. Manzanillo was a meh, but Puerto Vallarta and Cabo San Lucas were just excellent. We had great time off the ship snorkling, riding ATV, and just strolling about.
+ wine selection was excellent, and priced very reasonably.
+ cabin space. The cabin was old, but very spacious. Having a bathtub is really nice when travelling with kids.
- food. Food was just terrible. I've had better food at Denny's diner. Most everything was extremely salty, including risotto, soup, and even the steak. The last night featured lobster, and it was the worst lobster I have ever eaten.
- ship. ship is too old with faded carpets, doors that don't stay open or closed, leaky faucet, and just looked plain old. Cabin reminds me of Holiday Inn.
- untrained inexperienced staff. About 30% of the staff were basically clueless. Wine steward recommended "Captain's Choice Mondavi Kendall Jackson Cabernet". I ordered a Mondavi Cabernet, he brought a Merlot, and the bill showed Kendall Jackson Chardonnay. Our main waiter at the main diner was trying hard, but obviously very inexperienced and untrained. Assistant waiter was also inexperienced, and never bothered with the empty water glasses all night. Room steward was friendly, but left hairs on the bathroom wall.
- price. Disney Cruise is typically 50%-100% more expensive than comparable non-Disney cruises.
I have mixed feeling about the kids program. On the outside it looks well structured, with four different programs depending on age group (14 and up, 11-13, 10 and under, infants). However vast majority of kids on the ship are 10 and under. The Oceaneer's Lab, the main kids room for 10 and under, was always very crowded. I feel that Princess or even HAL where there are much fewer number of kids provide more personal and intimate programs for kids.
If you are a Disney fan, then this cruise may work for you. Otherwise Princess or HAL will be a much better value.