Pacific Dawn Review
Rating by category
Additional details
If you are looking for a cruise company that cares about its customers P&O Pacific Dawn is the one company you should avoid like the plague.
This is a bottom of the pile cruise where you are just a 'punter' to be processed through the system. In 35 years of travelling for work and vocations this is the worst service I have ever received. If you want to feel used and exploited this is the cruise for you. Everything has to be paid for as an extra except the instant coffee, which says it all.
If you want to spend you day in a queue, meals, bar, pool, gym or even for coffee this is the cruise for you. We had a suite and still had to queue for food and to get into the restaurant, where the service was along the lines of 'get them in and out as fast as you can'. Service is processed and systematised to the extent that if you ask for anything not included in the process the staff just ignore you. People had to queue for an hour just to book in order to get Christmas dinner!
Cabin Review
A110.
Great cabin and lots of space. Good wardrobe space and lots of storage.
Bathroom spacious and well designed. Quiet and away from the lifts. Balcony well located and had lots of room. No drinks etc in mini bar as Pacific Dawn does not 'allow you'. Pathetic
As a suite it works really well and is close to all the facilities on board, except the gym which is the bowels of the ship. The service received as a suite passenger is no existent and my advice would be to book with another cruise line. The worst service I have ever received in 35 years of travelling.