My son and I have cruised 20+ times in the past and Celebrity has always been our favourite. WE are Elite members and have sailed on Solstice two years ago. At that time we had enjoyed our cruise very much and we were looking forward to have the same experience.
Unfortunately this time the cruise did not turn out to be up to Celebrity standard. It seemed like I was on a totally different ship. Starting from below average food quality (both in the main dining room and upstairs buffet) and continuing with very poor entertainment.
I can't believe that Solstice cruise director Stewart has worked for Celebrity for over 10 years and nobody fired him yet!!!! Overall, entertainment crew appeared to be not motivated, and often they looked like they didn't want to "be there". I saw the same shows two years ago and what a difference! As Elite members we took the backstage tour once again. I invited one of the ladies from our dining room table to join as as she was an artist. I bragged to her prior to the tour how exciting it was going to be and how much she is going to learn about show productions. And you have no idea how embarrassed I was after we took the tour! For first half hour we listened to cruise director Stewart how fabulous he was (and he wasn't even supposed to be there!) and after they just walked us through the back (it took literary 1 min) and sent us on our way...