Eurodam Review

4.5 / 5.0
1,201 reviews

Disapointed With Holland America

Review for the Eastern Caribbean Cruise on Eurodam
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Beachgirls2011
2-5 Cruises • Age 50s

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Sail Date: Dec 2011
Cabin: Deluxe Ocean-View Verandah Stateroom

My family all got together for a 7 night cruise with Holland America on the Eurodam. There were 5 of us and two rooms. I had been on a Royal Caribbean cruise in September that was my first cruise and was AMAZING! I was told that Holland America was a notch above Royal Caribbean. NOT!

The first night in our room my aunt pulled back her sheets and found a bug. Not sure if it was a bed bug or not we called housekeeping to come check it out. They took the bug to determine whether or not it was a bed bug and while waiting my aunt pulled back her sheets so they could put fresh linens on the bed and she found pee stains. Not only was it on the first mattress pad but apparently they didn't remove the wet plastic mattress cover and just put the wool mattress protectors over the wet spot. It soaked the first blanket and they added a second blanket. It was the most disgusting thing I've ever seen! They came in and removed the mattress and gave her a new one but we could not get that out of our minds.

The room was filthy dirty. It had not been dusted in weeks. My son slept on the sleeper sofa and we found dust on the top of the sofa so thick that it balled up on your fingers. Under the TV, on top of the coat hangers and also the head board of the other two beds. My aunt confronted the steward the next day and asked him to thoroughly clean the room. When we got back into the room nothing had been done. They had not even vacuumed. The bathtub was never cleaned the entire week. The same grime and dirt spots remained all week. I heard our stewart tell his helper one morning as he opened another cabin door "no vacuum needed." He hadn't even walked in the room. We purposly left little things on the floor to see if they would be vacuumed and they never were the entire week.

Cabin Review

Deluxe Ocean-View Verandah Stateroom

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