Our family of five includes my father, a clearly disabled 86-year-old man (walks with a cane, very bent over from osteoporosis) and a young lady with epilepsy. The very overcrowded elevators, sun deck and buffet line were nearly impossible to navigate. There was virtually no chivalry; in seven days only three people gave up a seat or allowed my father to board the elevator in front of them. He was almost knocked down on multiple occasions by unsupervised children or drunk adults. Disabled seating in shows was difficult to access, and required waiting for long periods for a manager to open special areas and lead us down darkened back hallways.

The muster drill was unsafe: we waited for 20 minutes to board an elevator as able-bodied passengers pushed ahead (they were supposed to be using the stairs). When I asked the crew member in the area for assistance, she just told me to wait (but she did smile sweetly and call me "madam" as did everyone else on board). I spoke the safety officer afterwards, and he said that in a real emergency we should stay in our stateroom. There was no such information provided to disabled passengers. In an emergency, we would not have known what to do.

The staff is almost completely from the Phillipines and India. Their English proficiency is poor. Expect to be misunderstood and therefore be misdirected or served the wrong food. Their hospitality training is not very good; they do not resolve problems but rather just smile and say, "I don't know Madam. Go to Guest Services." Don't try to call any on the departments listed on your stateroom phone; only the operator answers. The other numbers ring for 10 minutes and no one ever answers. Read more