I went on my first cruise with my family when I was 2 years old, since that time I have been on many cruises and always enjoyed them. Time on the ship as the best vacation for me and even on average cruise I would find so many wonderful things to do that it made for a great vacation every time. Until this cruise on Crown Princess. This is an officially LAST cruise I will ever take on Princess cruise line. This has been the most horrible experience of my entire life. All throughout the cruise I was wishing that I was home and never put a foot on this ship. This comes from a very experienced cruiser who even 2 weeks ago was pervading everyone that there is no better place on earth then on the deck of the ship.

I will start from the beginning and describe in details all 7 days. We purchased this cruise 11 month in advance as a celebratory cruise for my husband's 50th birthday. We were supposed to sail as a family of 16 but due to people losing their jobs and recession, only 6 of us could sail at the end. And this was the blessing that the rest of the people were spared this horror. Me, 42, hubby, 50, kids, 10 and 18, parents 72 and 73. We got 2 balcony cabins, and requested 1 double bed and a rollaway bed in each cabin. When completing the personalization page online before the cruise I have requested again that we have 1 double bed in each cabin, extra towels and bath robes. I have filled out for all 6 of use that we are celebrating a birthday and that is the reason for this cruise.

When we got to the port Everglades at 12:30 as it was stated in the itinerary, we were horded to convention center and given a number. No other explanation was provided. After an hour there was an announcement that embarkations will be delayed until 2 pm. At 2:30 there was another announcement that embarkation will be delayed until 3 pm. We have learned from people around that there is norovirus on the ship and the ship is being disinfected. We finally got on the ship at 4:45 pm. To my total surprise our cabins has 2 single beds each and no place to sleep for a third person (who btw paid a full 3rd person fair and was not traveling for free). The cabins were also filthy, not cleaned from previous passengers, and my daughter cut her foot on broken glass within a minute after we entered the cabin. There were no robes, no extra towels (2 towels for 3 people actually) and no fruit basket, or anything extra. We went to front desk and stayed there the rest of the first day speaking to different managers who really could not care less and were not going to do anything about it. They told us that they do not have rollaway beds and there is nothing they can do. We had to tell them that we will bring mattress and all 6 of us will sleep in front of the front desk to get them moving. By 2 am we had 1 rollaway bed and my husband and I were dispatched into an emergency cabin for 1 night until they could figure out what to do with 6th passenger. The emergency cabin was so dirty, we stripped the bed and put beach towels to sleep on, shower was never cleaned, bed linens were used. Read more