This was a short getaway cruise for us to take advantage of the double points in December--diamond event. Previous cruises have all been on smaller ships. This was our first time with a balcony.
Good points--food was good. I don't know what everyone complains about. Yes, not always gourmet, but very fine. We ate all dinners in main dining room as well as some breakfasts and lunches. Also ate breakfast (once) and lunch (twice) in windjammer. No problems in either location. Breakfast buffet and tutti salad for lunch in main dining room were especially nice. Lots of food options--specialty restaurants (we didn't try those), Johnny Rockets (great shakes), cafe on promenade(Deck 5) for coffee and snacks (no cost), pizza in promenade (no cost), cupcakes (fee) and ice cream (fee).
Diamond lounge was wonderful! We enjoyed it each night for complementary wine (Merlot was light and enjoyable) and very good appetizers.
Entertainment was best that I have seen. Saturday Night Fever rivals any that I have seen on a cruise ship (Disney was the best, but this is right there). Ice show was good, magician/comedian was good as was comedian.
Ship itself was in good shape. No problems with either embarking or disembarking.
Not-so-good points--service has slipped in our opinion at all levels. This was the first time that we did not tip recommended amounts. Dining room staff was adequate--nothing more. Never asked if we wanted anything other than water during meals, had to ask for coffee, table not cleaned before dessert and often the meal went slowly. Many diners came in late--some nights, only 30% were there at "meal time." This tardiness and the dining room's inability to handle it often slowed our meal significantly. As usual, head waiter did little to assist. Room steward was adequate--nothing more. Dirty towels, litter in drawers in our cabin and many items (Diamond gifts, notices) were late coming to our cabin compared to other guests. We tried room service one morning--it never arrived.
Logistics were terrible! We had made on-line reservations for entertainment only to find out that some times, no reservations were accepted or the show as moved to a different night! Our shore excursion for the last day was cancelled late the night before (and we had asked that morning if everything was still on and was assured that it was). Lines for venues were in places that totally blocked access to other areas and no attempt was made to control people. If this was the first cruise for a particular itinerary, I would understand, but this was unacceptable. Retail store clerks did not seem to know what they were doing and attitude was not the best.
Our balcony was not as we had hoped. One neighbor smoked and that drifted into our cabin. Late night party kept us awake and the sliding door of adjacent cabins kept slamming until early hours. I think that part of the issue is that for a short cruise--you get more party-people. Saw many drunks behaving poorly. Still, regular outside cabin may be better for us.
Summary--we are still loyal to RCCL and will go again. The personality of this cruise was just different either because of the larger ship (Liberty vs. Enchantment), different length of cruise (4 day vs. 7-9 day) or time of year, but regardless, was not a good. RCCL still provides a good product at a reasonable price. We don't indulge in a lot of extras, don't gamble or drink much, so don't spend a lot on extras. You can easily find plenty to do or relaxing spots on the ship. We will be back!