Subscribe today
Get Cruise Critic in your inbox

Celebrity Solstice Cruise Review by hags99

Home > Reviews > Member Reviews > Celebrity Solstice Cruise Review by hags99
Celebrity Solstice
Celebrity Solstice
Member Name: hags99
Cruise Date: December 2011
Embarkation: Fort Lauderdale (Port Everglades)
Destination: Western Caribbean
Cabin Category: 2A
Cabin Number: 7286
Booking Method: Internet Agency
See More About: Celebrity Solstice Cruise Reviews | Western Caribbean Cruise Reviews | Celebrity Cruise Deals
Member Rating   4.0 out of 5+
Dining 5.0
Public Rooms 5.0
Cabins 4.0
Entertainment 3.0
Spa & Fitness 4.0
Family & Children Not Rated
Shore Excursions 4.0
Embarkation 1.0
Service 4.0
Value-for-Money 4.0
Rates 3.0
Write a cruise review!

Show the Lowest Price
Departure Month
Please select at least one vendor.
Avoya Travel
Expedia
Travelocity.com
American Discount Cruises
Onboard.com
Direct Line Cruises
iCruise.com
CheapCruises.com
Cruise.com
Priceline.com
Sponsored Links:

red arrow


Ship Facts: Celebrity Solstice Review (by Cruise Critic!) | Celebrity Solstice Deck Plans
Horrible Start to a Great Cruise
Embarkation was a nightmare. You would think they had never done this before. We had received advance notice via e-mail saying that the boarding time was delayed until 2 pm as a result of a norovirus issue. However, we arrived at the Fort Lauderdale port at 2 pm and stood in a line, outside, in the sun for 3 hours. It's clear from prior cruise reviews that this was not a new issue. They had experience with cleaning the ship due to the virus before, and should have had a contingency plan to make those waiting more comfortable - even rent folding chairs. There were many passengers with health issues and obvious ambulation challenges (using walkers and canes), but no one seemed to notice. They passed out water, but were insensitive to the extreme discomfort of the passengers waiting to board. I found this unacceptable.

We had a confirmed reservation for early dining, confirmed by our travel agent, but when we boarded, we were told we had late dining. The guest services staff were unable to resolve this issue, despite our visiting the guest services desk in person four times. They said each time they would contact the dining staff, but never got back to us with a resolution. On day 3 of the cruise, I tried again, and finally was connected to someone in the dining room who did change our dining seating.

Probably due to the embarkation problems we were never oriented to the cabin, (working the TV, lights) etc by the cabin steward, as has been our experience with other cruise lines.

Despite these issues, the cruise line did not offer any perks, or amenities to offset the problems. Despite an earlier positive experience with an Alaska Celebrity cruise, we would think twice about choosing them again.

On the positive side, The room was nice, veranda was spacious and the ship was gorgeous and well laid out. Service was good, but not exceptional. The Ocean View Cafe offered a wide variety of choices and was well designed to avoid waiting in line.

We recommend both the Tuscan Grill and the Silk Harvest Specialty restaurants. Both the service and the food were excellent in both.

Probably due to the norovirus problem, the ship's library was empty... imagine that, a library with no books!

The Hot Glass show was wonderful!

Publication Date: 12/24/11
More Celebrity Solstice Cruise Reviews

Read the previous Celebrity Solstice review Read the next Celebrity Solstice review

Like This Review?



Register for a Meet & Mingle!
More Western Caribbean Cruise Reviews
Cruise Critic's Celebrity Solstice Review
Celebrity Cruise Deals
Celebrity Message Board
Write a cruise review!
About UsAdvertisingEditorial DisclaimerPress
PrivacySite MapStoreSubscribe
X

Thank You For Signing Up!

Please Note: To ensure delivery of your free e-letters, please add news@cruisecritic.com to your address book.

We're committed to protecting your privacy and will not rent or sell your e-mail address. By proceeding, you agree to our Privacy Policy and Terms of Use.