Having since cruised "back" with Carnival Cruise Line, I stand by my original review of the Norwegian Dawn. It seems that nothing has changed on the Dawn. We were on the cruise last February 2011 where the Dawn was incapicitated by the loss of its engines and we limped from port to port; ports not originally on the itinerary. From the inconvenience of cancelling our excursions to the poor customer service received, the inability of the room stewards to clean our room, the poor quality of the food and the overall shabby condition of the ship, to the overpriced and slow internet service, we were happy to return to the great services that Carnival has always provided. On a positive note, the waiters and bar service was great on the Lido and the Bimini Bar has the best burgers and fries!! Probably the best time on the Lido of any ship we have cruised on!
We will only ever cruise with Carnival. I can honestly state that we have never had a bad experience on any of their cruise ships. We cruised Carnival this summer and will be onboard again in February. I understand that every cruiser has a different expectation of good service and I respect their perceptions and opinions on what constitutes a great or poor cruise experience.
I was especially shocked at the attitude of some of the members on this website who felt that they could criticize my perception of the service we received and my experiences of a vacation that did not live up to my expectations. This forum should be free from negative comments aimed toward the reviewers' opinions.