We are very experienced cruisers with many lines, and are platinum on Carnival. We booked the Magic inaugural knowing full well there are always kinks to work out on a new ship with many crew members new to the ship. The TransAtlantic crossing really shook her down, figuratively and literally.
The ship is just amazing. Other than the continued poor Carnival design of the buffet with long lines instead of small islands (for random access instead of sequential - duh!!!), she is an amazing step forward. Serenity deck is awesome. The widened area in the middle of the main promenade deck area with the hot tubs, BBQ and Red Frog are stunningly good and very spacious.
Room service was just horrible, but it was overloaded by all the recruisers who know it is free. On a normal cruise it is much less busy since most cruisers are noobs who never figure this out.
John Heald promised to do something for my wife since it was her birthday cruise, but never did. Disappointing but quite understandable given the media circus around the ship's first voyage from her home port. He visited the CC gathering and we talked with him a number of times throughout the voyage and at the free Maroon 5 voyage. He's quite charming. He was hysterical on the morning show.
The broken thrusters caused us to change ports, and this made some people angry, and others it gave an excuse to ask for a credit or refund. This caused low ratings for the ship which Carnival may have earned, but the ship and crew did not.
She is a superb ship and we will sail her many times out of our home port, Galveston, including in a week for New Year's Eve!
I am giving her all top ratings to counter the whiners. She's a good ship.