This is my 7th cruise, 6th with RCCL. My husband and I, our adult son and a friend. We have all cruised before. Pre-cruise we stayed at the Caribe Hilton in San Juan for 3 days. A large complex, great food (don't miss the Pina Colada club restaurant) The staff was top notch. Our room in the main building was very dated but clean and adequate for our needs, they are doing a lot of renovation in this hotel.
Embarkation: What a mess at the pier. We did not have to deal with our luggage, the people who did were in line for hours to drop off their luggage and get in another line to get into the terminal. There was supposed to be a line for Platinum and above to get in which was non-existent. The ship had been held by customs so our embarkation was delayed, and customs decided to go on an extended break at the same time. We were on board by 3pm, our wait was about 90 minutes, so relatively short compared to others.
We went directly to our cabins, we were in a balcony cabin on deck 9. The cabin was clean, our room steward was efficient, got what we needed quickly. We did not see him much but our cabin was always well taken care of. Yes it was small but had a lot of places to store things, the two of us did not have a problem. The shower was quite small, although we are big people, there was no problem moving around in there, just don't drop the soap! The ship itself is getting older. I don't know how they keep it so clean, we did not see much cleaning going on but it is obviously being done.
Cabin 9312. Small balcony but fine for 2 people. Nice to be more separated from the room next door by metal walls instead of flimsy plastic. Our cabin was near the elevators so I was concerned but never was bothered by noise. Bathroom of course was tiny, very small shower, but we are larger people and still did fine.