We are a senior couple, from the UK but young at heart! This was our fifteenth cruise and thirteenth with Celebrity.
We flew out from London Gatwick on British Airways, taking advantage of their new service to San Juan, with a stop off in Antigua. We upgraded to World Traveller plus at a very reasonable price. We had about an hour layover in Antigua whilst a new crew boarded but still got into San Juan at around 5.35pm local time which is about four hours earlier than flying via New York or Miami. On arrival at San Juan we looked in vain for a Celebrity Rep to help us with our transfers, after you collect your baggage at the higher level they then say you cannot take your luggage trolley further. Guess what? No Rep! We then took the elevator down to street level much to the consternation of the porters intending to take a taxi, at this point the Meet and Greet rep appeared! Her English was bad, but eventually she summoned a bus to take us to the hotel. We were the only passengers.
We overnighted at the Caribe Hilton where we have stayed before. As we were the only passengers check in was easy. It was a very nice hotel but big enough that we lost our way several times!
Concierge 2...nothing wrong with this!