Got to san juan a day ahead of time and stayed at the acacia hotel. Wouldnt recommend, i am still trying to get 575$ back that they over charged me. It was 200$ for the night and not worth it. Its a good idea to get in a day ahead just in case you have a problem with your flight. Don't stay in old san juan, dirty, ran down and you can't walk around at night.
Embarkation the smoothest i have ever had. Room was nice and large, but they take up a lot of room with a small siting couch and chair. My steward was awesome and probably the best thing on this ship. I have sailed with carnival at least 5 times and this was the worse i have seen. There really is much to do. When arrived we asked them to put on the football games in the sport bar (it was sunday), but they explained the bar wouldn't open til 5pm and that they couldn't change the current channels. A lot of people not pleased. There are a few bars, but nothing much going on in them. The only floor to do anything is the 5th.
The food was horrible, i usually commend carnival for the decent food considering the value of the cruise. Perhaps it is the chef, but our steaks were horrible, desserts were under or over cooked. Breakfast was horrible in the dining room and the buffet. We didn't make it to one out times for dining and had to go to the buffet for dinner, bad idea. The only edible thing to survive on was pizza and sandwiches from the deli. Our Dinner service was always rushed,u never got to relax and enjoy, the staff seemed to have too many tables. We always had to ask to get more water and if want tea or lemonade that put it in a small wine glass. Anytime we wanted a bottle of wine you have to ask your server, not bar waitress and it takes forever, so don't bother. They practically throw each course down and take it away before you are done. They even put 2 things at once in front of you to save time.
The pictures are ridiculous, every where you turn they want to take a picture of you. It gets old and they are pricey. It seems carnival is cutting back on cost.
Even at the pool it is hard to get a drink. We asked for water and ice and she brought it a half hour later. I ended up getting my own after waiting so long. Usually there is a lot of people to attend you while your laying out, but there was hardly any.So if you do lay out and you don't have kids there is a really nice adult only area by the spa. That was the only plus. Spa prices are high, they never have any good deals and there is no day spa to hang out in.
This whole ship needs a facelift. Service, food and atmosphere.
Also never shop at any of the places they recommend in ports, these places pay carnival to get people to come in. It even says it at the bottom of all the shopping guides they give you. You never receive a map of the island , just a crappy shopping guide that shows you a small part of the town.....useless
Your ship director is one of the most annoying i have seen. YOu will never forget him because all he ever says is "my name is Karl with a K"