We have traveled on HAL in the past to the Panama Canal and it was fabulous. I will just list the disappoints on Noordam; which we will not be traveling again on anytime soon.
1. I asked for an ashtray 4 times didn't get one so used a glass; then I finally got one.
2. No ice in the ice bucket the 1st night.
3. Both night stands had saltine crackers, Splenda and SweetnLow in them (UCK)
4. Pinacle Bar;ordered 2 drinks; wanted another 2 and too busy to get to us; we left.
5. Wine steward didn't take drink orders unless you were ordering wine and then he paid close attention to you. We did finally get a couple of drinks one night,he forgot to charge our card; we told him the next night and instead of apologizing he asked for our card; his mistake; should not have taken card (in my opinion).
6. Our safe failed 4 times; 1st and 2nd time reset, 3rd time new batteries and 4th reset. We have used the same code for 10 years; so I know it wasn't us. Frustrating when it's a formal night and you can't get to your belongings.
7. Toilet backed up @ 5:30 a.m., and was told the plumber would be out to fix @ 8:00 a.m., not good enough; finally someone came (probable around 6:00 a.m.)
8. We spoke with some other cruisers who were just as disappointed; mainly with the staff. Their attitudes and personalities were just not up to par.
9. The poolside bar in the back of ship was the worse. Smiles actually did appear on their faces on the last day of the cruise. Was hard to get service, it was like they were ignoring you; yet another disappointment.
10. I have to say the best crew member on the Noordam was Roman in the Sport's Bar; every night we showed up, he had our drinks, was kind, talked with us and it was just pleasant. That is how cruising should be. They may be overworked, but we are still the customers.
11. The tours were fantastic; I was a little upset when going to Grand Turk only to find out the Catamaran cruise was canceled; it was canceled because there were not enough people to go; and things like that happen.