This was only our second cruise in the last 25 years. We were celebrating 50 years of marriage. We selected Celebrity because friends recommended it; Silhouette because it is a brand new ship, having its first sailing from Newark. Boarding went well without a hitch. All crew members were friendly/polite...from the Captain on down to the stateroom stewards and all in between. The nighttime shows were wonderful...every one! All of this good 'stuff' was negated by the constant struggle to obtain meals in the Grand Cuvee dining room that were at least palatable. Every food selection, whether appetitzer or entree, was salty beyond belief! Out of the twelve dinners we were served in the dining room, at least eight or nine had to be returned to the kitchen for either another choice or removal of gravy, etc. We had spoken with one of the chefs whom we met in an elevator about this. His answer was, "Yes, we have received many complaints about the salt." No other comment was forthcoming. One would have expected a little concern! We chided the waiter, the assistant Maitre'de as well as the Dining Room Manager on this subject, to no avail. No improvement was made whatsoever in the amount of salt used in the cooking. The same applies to the large variety of dishes served in the Oceanview buffet dining area.
In addition, although the staff was friendly and courteous, it appeared that they had not had enough experience to handle certain situations properly. One evening, our table was served warm shrimp cocktails in 'cereal' bowls; cold escargot; and totally melted ice cream!! When one of our party complained to the assistant Maitre'de, he responded by stirring the liquid contents of the bowl and offered the spoon back to the diner, saying, "Here, now try it"! Obviously a poor attempt at humor, but nevertheless a totally wrong way to handle the situation.
Of course, one might say that the servings could easily be replaced with something more to the diners' liking. That takes time and really inconveniences the other guests at the table. Should they wait until the replacement is served and allow their meal to cool? Should they begin to eat their meal, leaving the one who returned his/her entree to sit waiting for his/her food to arrive? Arrangements were made for the next day's menu to be presented so that we could select an entree that would contain a minimum amount of salt. On the following day, although a selection had been made the previous day, a standard meal from the menu was served. What was the purpose of 'going through the motions' to make it appear that they were being accommodating? "My pleasure, madam" and "I hope you will enjoy it" go just so far. Sounds good, but it is simply a "I really don't care" attitude
The high sodium (salt) situation is a paramount one for us. Neither my wife nor myself is on a restricted diet of any kind. But, when the serving is obviously overly salted so that it becomes inedible, there is a problem. All the problems that occurred in the Grand Cuvee dining room seemed to be an indiciation that the line was trying to force its guests to dine at the specialty restuarants on the ship that are additional in price.
The stateroom lacked clothing and luggage storage space. Three small drawers and two small over the bed pullouts for the clothing of two adults is ludicrous.
The lavatory sink and faucet is difficult to use, if you can beleive that. If one does not have the water flowing at almost maximum pressure, the water misses the sink altogether and just flows on to the cabinet counter top.
As a result of this cruise, we are convinced that a hotel vacation is more to our liking. We spoke with many other ship's guests regarding the above complaints....the great majority of them agreed with our comments.