I have just joined Cruise Critic on the recommendation of one of the passengers ( ??? on the treadmill. Hi Annette) on this years trip.
I have to echo the opinions of CLEMENTJR with respect to cost cutting, food and service. We had sailed on the Sun last year from Dover to Port Canaveral in a balcony cabin on deck 8 aft and really enjoyed the trip. While on that trip we were told that the ship was going for a refit in January 2011. There were signs that the ship was showing it's age like old style tube TVs and the odd stain and faded curtains here and there. With this in mind we decided to repeat the trip this year. Due to various family commitments we weren't able to book a balcony and settled for an outside cabin in deck 7 forward. There was a minor glitch on embarking at Copenhagen when the server died and all the check-in terminals went down, but hey ho that's computers.
When we got to our cabin my wife was putting the toiletries in the bathroom when she remarked how dirty it was and that 'she didn't leave a clean house to come to a dirty cabin'. On further examination she then found price tags and hairs in the drawers. With that a swab of the shelves in the bathroom was taken and off to reception to complain. They were reluctant to accept our 'sample' but later an officer did come to the cabin to inspect it for himself. He then said he would have the cabin 'deep cleaned'. The subsequent knock on from this was a very surly cabin steward who refused to speak to us for the rest of the voyage. His loss.
We couldn't see any signs of a refit in the cabin. The same old TVs, The mirror in the bathroom was tarnished for an inch and a half on the full bottom width, the carpet was worn through to the backing in places and the pull-out looked positively disgusting with stains. It's a very noisy cabin at docking time.