What a disappointment.We have been on many cruises over the years, none as bad as this one. The customer services staff were unbelievably rude, the staff above waiter level were completely arrogant. 15% was added on to everything including water bought at the bar. On top of that, 7 euros a day per person was added to the final bill for tips regardless of quality of service. The waiting staff were dissatisfied with their treatment by the company resulting in poor service.
There were passengers embarking and disembarking for two consecutive nights making us feel that our cruise was over early. One couple was in bed naked when the next set of passengers entered the cabin having been given a key.
The food was appalling considering it was an Italian ship one would think that at least the pasta dishes would be good, sadly not so. The food was either tepid or over cooked.
The embarkation procedure was ridiculous with some staff giving one set of instruction only to be told something completely different by another member of staff resulting in people missing pre-arranged taxi transfers.
The afternoon tea was set out with blue plastic cups reminiscent of a children's tea party these needed serious checking as most had either lipstick stains or stale tea or coffee. Water in the main dining room had to be purchased as none was supplied.
The destinations were good Abu Dhabi, Dubai and a couple of places in Oman and the weather was superb. The trips were a big rip off and all can be booked privately from the port when you leave the ship. Would choose the cruise again but just not with MSC.