We took a trans-Atlantic cruise 3 years ago on the Carnival Freedom, and it was one of the best we've done. This has to rank among the worst. We pick a cabin mid-ships for Trans-Atlantic crossings on Deck 1 and have never had a problem. On the first night we heard loud talking, shrieking, laughing and screaming after 11:30 and called Security. since it wasn't on our floor, we presumed it was coming from above us, but Security could hear nothing. We were given ear plugs, but could hear the noise until we fell asleep, so we have no idea how long it went on for. We complained for the next 2 nights and were offered a cabin aft, which we considered a downgrade. I went to Customer Service to ask what could be causing the noise, and was told that the Staff Lounge is directly below us and the BARTENDER had been asked to lower the music. We do think that the crew deserves a place to unwind,but they could have been honest with us from the beginning. So we did move...., but everyone agreed that the ship is generally noisy.
Our dinner service was exceedingly slow(first seating)and for the first few nights, we were leaving as the second seating was entering, Our waiter had 3 tables and always took the other tables' orders first. The food, while generally tasty, was often cool by the time it got to us.
There is very little information given....None at all for our second and third ports, not even the shopping map. We actually had to ask how to get to town.
there apparently was a chocolate buffet in the Lido , but since we ate in the dining room, we didn't find out about it until the afternoon....No announcements,which is actually funny, because the Cruise Director, James, was more an announcer of events that an Entertainment Director...pleasant but only announced activities...perhaps one joke before the show. The theatre didn't semm big enough for the number of passengers, and neither did the Casino. If there was 1 show at 10:30, we'd probably would have had to skip dinner to get a seat, because going at a reasonable time never worked. On the majority of evenings, they held a bingo in the theatre, so even if we went 30 minutes early, we always had to sit in the rear. The Piano Bar was a huge disappointment. People sat on stools around the piano and we could never see him, because the tables were much lower and we couldn't see over people's heads....On other lines, it's much more intimate.
We were detoured to Freeport for 2 days for engine repairs and had free shuttles for the 25 minute ride to the shops and when we went on the first day at about 11:00, wwe were told that the wait is at least 1 1/2 hours and it would be faster to take a cab at $40-$50. When we went out, there were mini-vans at $5 pp...more mis-information.
But the biggest slap in the face was at the November 11th Remembrance day service. The Captain was supposed to open the service at 10:45 to lay the wreath, but didn't come until 10:58, walked up to the stage, laid the wreath and left!!! How disrespectful to all the veterans in the audience....
Four of our table-mates were new to Carnival and they wouldn't take the line again as would 4 other of us....