We went on the same cruise as Patthecruiser and had the stateroom next door to his. My comments are similar to his. This was an overall wonderful experience. The small ship with only 92 passengers meant that we got to know nearly everyone on the cruise. They were a mixture of Brits, Canadians, and Americans. Being all inclusive was very convenient. It was nice not to have to pull out your card and sign for every drink. This is an expensive cruise but when you figure that all the excursions are included and there are no on-board extras except for massages, the cost is not unreasonable.
Being a small ship means there are no fancy stage shows, climbing walls, or putting greens. That's alright, though, since the focus of this cruise is the environment. There are no sea days in which to kill time, and the excursions where you have the opportunity to see some outstanding flora and fauna are all the entertainment needed.
I agree that some of the servers appeared to be inexperienced and this resulted in some mixed up orders and slow service. But they made up for it with a positive, friendly attitude and a desire to do well.
The shore excursions were all led by experienced Naturalists. They were all great - passionate about their country, knowledgeable, and personable. They were what took this cruise to another level. I was suprised at the number of seniors on this cruise. It's not a sedate trip. They offer two options for each excursion which is good for the less active. And yet, nearly everyone on board was active and taking advantage of the more challenging excursions. They tend to exaggerate the difficulty of the excursions. My experience is that they are not as challenging as described.
Overall, the quality of service on board and onshore was first rate.
The two nights in Quito before the cruise and one night after make for a more relaxed trip. Quito is worth seeing once. An old city of 2 million at more than 9000 feet. The time in Quito included a fairly interesting day excursion, two very good dinners, a good lunch, and breakfasts. This is really an all-inclusive cruise.
There is no where else in the world like the Galapagos. This is a once in a lifetime trip.