Recently, we have been choosing Celebrity for our cruises but thought we would try RCL. While it is a beautiful ship, we probably will not choose to cruise with RCL again.
Dining-- The food served in the main dining room was of poor quality. A lot of tough meat, not a lot of seafood choices and most of the food came from the kitchen with too much salt. Only 3 courses are offered. The menu is uninspired and not real tasty. We were use to the Celebrity cruises where the food is outstanding. The Windjammer cafe served a variety of food but of poor quality. You also serve yourself on the buffet line, leading to multiple people touching the serving utensils. At the end of the cruise, many people shared the same colds. The orange juice in the morning was particularly bad. They charge extra for the good orange juice. The coffee is also bad. You have to pay for ice cream or good coffee.
Service -- Our room steward and the wait staff in the dining rooms worked very hard and were terrific given the limitations they were under. Our table was for four people. Our waiters (2) had to serve a large table (12) plus 4 more tables for 4. This lead to delays in service up to an hour. I really felt bad for them.
THIS IS A SMOKING SHIP. YOU COULDN'T GO INTO THE CASINO OR SOME OF THE LOUNGES DUE TO HEAVY SMOKE. I can't imagine a family wanting to take their children on this ship with the amount of second hand smoke. People were smoking around the pool also making it hard to find a place to escape to.
BEWARE OF PICK POCKETS IN TENERIFE. OUR FRIEND WAS A VICTIM IN THIS PORT.
Maintenance--Our shower overflowed onto the floor. It took one week, 3 visits and an argument with the maintenance person to finally get it fixed.
Cleanliness of public areas--This boat is short staffed. We often found the public area restrooms dirty or with problems.
Sanitation--They need more hand sanitation stations on this boat. The only ones are a couple at the entrance of the dining room and cafe. We never saw anyone wiping down railings etc. Many people were sick with colds at the end of the cruise.