We made a 7 night western Mediterranean cruise with Costa Concordia starting from Civitavecchia visiting Savona, Barcelona, Mallorca, Malta, Palermo.
We used the train to get to Civitavecchia from Rome; it was not easy to get to the harbour from the train station; you have to walk at least 10-15 with your luggage's. This is nothing about Costa but you should know and organize yourself.
Embarkation and disembarkation procedures were well organised and everything went well for us.
We stayed in a balcony cabin on deck 7. We loved the cabin; it was large, well organized. The bed was large and very comfortable; the balcony and the bathroom were both large and useful. There was enough cupboard in the cabin. There was an old style TV where you would expect a LCD etc. The cabin was very clean and it was kept clean during the cruise.
The staff responsible for our cabin was very good, polite and helpful. We used the room service many times; in some of them we had to wait too much and had to tell the same thing over and over again. Most of the staff did not look happy with what they are doing. We had a feeling that they were working too much. Our English speaking hostess was very good; we liked her.
Food was not as good as we have expected. The quality was high but it was generally not delicious. Open buffet was not that good; dinners were better but as I said it was not so delicious. Esp pasta's were not good; we did not have a delicious pasta even once. In breakfast there were only two types of Italian cheese; no olives and no olive oil which is not expected from an Italian ship.
You can purchase drink packages on the ship; which actually do not include that much of advantage. One hint about the water; you can ask for tap water at dinners which was free; do not pay for bottled water unless you prefer mineral water.
Pools were very small;almost impossible to swim.
There were many bars all around the ship; there was live music all night long; and many of them were empty most of the time. Only the great bar was full every night.
The casino was very small.
Shows we watched were OK; dancers were good; lady singer was very good.
We only had one excursion in Savona to Portofino. It was very good although they combined Spanish and English groups. It was well organised; the guide was very very good, speaking two languages one after another all day long.
There was a good variety of excursions; prices 35-70 euros per person. We did not need to use any of the excursion in the ports we have visited. Only in Savona we would recommend to use excursion without a doubt.
Ports of call were good.
An important point, in the programme it says Mallorca for both 3. and 4. days altough the ship only stays in Mallorca for 1 hour -from 00:00 to 01:00- on the 4. day. Do not think that you are going to stay there an overnight.
An other important point for international travellers. The majority of the passangers were Italians and they were not so polite. They seemed unhappy to get in a queue for food or to meet you in the corridor or in the elevator looking into your face saying nothing; our "good morning"s "good afternoon"s were not answered unless there is someone else from another country.
Anyway if you are looking for an international environment, Costa ships departing from an Italian port are -most probably- not the right ships to take.