After a nightmarish Princess land tour from Toronto, we couldn't wait to board the Crown. We'd had a very good experience on the Crown on a past sailing. However, we found this experience on the Crown to be equally as bad as the land tour. We dealt with a room steward who preferred to watch tv rather than clean the cabins. Waiters and their helpers with very bad attitudes seemed to prevail. Food was only fair in the dining room as well as the buffet.
The Anytime Dining was a joke. When we sailed previously on the Crown, ANYTIME Dining was ANYTIME. Now we found we had to have reservations for "anytime" dining. We also found that whether we had reservations or not, we had to wait up to 30 minutes to be seated. The reservations process was also a joke. There were mornings we were on "hold" with the resrvations people for over 20 minutes trying to make a reservation for so-called "any time" dining.
Shore excursions were almost always very late in leaving the ship - then we were rushed on the excursions to get back to the ship in time. The guides on most of the excusions were not of the quality we were used to with Prncess.
We spoke with several people who were not happy with Princess. As one man put it: PRINCESS NO LONGER MAKES YOU FEEL SPECIAL! That sums up the whole experience - land tour as well as the cruise. And for the money we paid for the land tour/cruise - we definitely deserved to feel special!