We took our first NCL cruise Sept. 2010 from New York to Canada and New England found it to be excellent so this year booked for Alaska on the Star
*what a let down*
The theatre was not only poor it must have been embarrassing to have one night of acceptable entertainment the whole cruise (the last night) I am guessing they were so embarrassed that is why the theatre only had one show most nights rather than there normal two!
We celebrated our Ruby Anniversary, so we dined in there main restaurants. The service was slow and the food was not consistent, it was mostly lukewarm, yes you would complain and you would wait for another but you should receive it hot to begin with. Example; the morning of the Glazier three couples in the restaurant first thing so we could have our breakfast and return to see the Glazier. The starter arrived the first table had a problem so we waited and waited the first table finished their starter then we all received our main it was cold and I mean cold, again they would offer another but the point of going early was to see the Glazier and we were not going to miss out and just left.
We had to change ships at Vancouver for our second cruise on the Pearl, some law in USA/Canada you have to spend 24 hours, at the time we thought it was a stupid law but not now thank you America. What a difference we actually received hot meals and some of the best entertainment we have had on a cruise.
The Pearl on the whole is an all round for superior ship.
I did not receive a survey for the Star and I requested one! I also wrote to NCL head office in Miami, I have no doubt you have guessed over one month latter no reply.