Hi there, got back on Sunday and had a really good time until our last day. Disembarkation was a nightmare. It appeared to us that once you had settled your bill and been given your embarkation instructions you were of no consequence.

The procedure is that you are given a colour and time to be at a certain place. We were warned that there would be no tanoy announcements so were prepared. We decided to wait on the pool deck for our time of 11am in the Shaker bar and made a move at just before 10.30am. We got to the bar and it was totally empty. There was a cleaner there and she told us that everyone had gone. Oh dear, panic. There were two other couples with us who had transfers to Milan the same as us. We were making our way quickly to the exit when an announcement was made that any remaining passengers should quickly disembark as the ship was about to leave. More panic!! By that time we were worried about the bus we were supposed to be catching. When we got off the ship our luggage was not where it was supposed to be and had been moved. Eventually we found our cases and were directed to where the buses were. We were put on a very small bus as obviously the main transport had already left without us through no fault of ours. We still don't know how this happened.

Gripe No. 2 -â€" I seemed to spend our first couple of hours on the ship phoning and running backwards and forwards to reception. I had ordered a bottle of wine and canapes to be in our cabin on arrival and had to ask Reception where they were. They were eventually delivered at about 7.00pm when we were already supposed to be at dinner. Anyway, we enjoyed them as we had altered our sitting to 2nd which is the time we had originally ordered. Read more