We normally cruise with Princess but decided to cruise with Carnival since there was more for my 6 year old grandson to do. We purchased 2 cabins, the Premium Balcony for us and an inside cabin for my son, his girlfriend and our grandson. We really liked our cabins and were surprized at how quiet the balcony cabin was considering it was up against an elevator shaft. The first couple days were enjoyable with the exception of the food. We are not picky eaters, but when we cruise we expect the food to be better than we can make at home, turns out that the food my sons girlfriend makes is better and she is not a good cook. Outside of breakfast the pizza is the best thing on the ship, and even that was bland and could have used some spices.
All in all we could have dealt with the poor quality of food but when we left Port Canavaral we started hearing a banging noise in our cabin. Multiple calls to Guest Services they finally had engineering come up hear the noise and they determined it was the 6 and 8 year old above us jumping. Now keep in mind this went on for over 3 hours, so unless the parents left the kids alone I can not see them tolerating them jumping for over 3 hours.
Next day was Nassau and we had a wonderful time at Blue Lagoon. Did some shopping throughout the straw market and ate at Senior Frogs. I highly recommend the food, it was out of this world.
Back at the ship when we departed Nassau the banging started again. We called Guest Services and were not able to locate the source of the noise and asked that we continue to call them if it happened again. It went on for about 3 hours again.
Next day Freeport. We stayed on ship so our grandson could enjoy the waterslide and pools. Our son and his girlfriend went to the Cruise Center shops, yes there are stores there.
We gave up eating in the dining room after the first formal night which was Tuesday. We ate in the buffet, while still poor quality there was a bigger selection.
Friday night the banging started again and got worse, they sent Security up and heard the noise and deemed it a technical issue as the occupants of the room above us were not in the room. We left the room for a while, got back around 1 am and it was banging louder, called Guest Services no one answered. Tried sleeping and could not, finally around 5 am we reached Guest Services and they heard the banging thru the phone and sent up a couple pair of ear plugs. We were able to hear the banging thru the earplugs and did not get any sleep. Dispite the apparent storm we went to the lobby to get away from the banging and talked with Guest Services again, they said their supervisor would contact us and they did via letter later that day. For our problems the last 4 days they gave us a $181 credit which we were not happy with considering the room was unuseable for 4 days. I think they should have offered us more atleast 4 day refund each. Finally in the middle of the night early Sunday morning the banging stopped and we were finally able to get some sleep. The ship was full and they could not offer us another room.
Damage from the storm was fairly extensive from what our cabin steward told us. Our closet door fell off, the toilet came loose from the banging and rocking and started leaking, they sent someone to fix the toilet immediately but the door took hours. Also the bedside table fell over and broke off a piece of the lamp. The glasses fell off twice in my sons room and also the TV fell over and had to be replaced. We were told the crew cabins leaked water through the windows and many of the crew had to sleep in the halls due to water damage. It is our opinion that the ship should not sail again until it is repaired. We were given the option of staying on the ship until Monday but we as well as many more wanted off when we docked in Baltimore.
Unfortunately we will never sail again with Carnival. We could deal with the food, what we can not deal with is the poor service from the Guest Services and their lack of caring enough to rectify the issue or properly compensate us. We liked the room better than our rooms on Princess until the banging started. The Wait Staff and Room Stewards were awesome. New food menu, no way. Guest Services, needs retrained in customer service skills.