The Queen Mary 2 has excellent features and some disappointing features.
The decor is very elegant and welcoming, the cabins are well apointed , the bathroom and shower were spacious. The chilled complimentary sparkling wine was very much appreciated and the fact you could take small amounts of alchohol (we took a bottle of champagne). If you want a rowdy booze cruise stay away, on that point the karaoke night in the Golden Lion Pub with Erin were excellent and well attended as were the daily trivia quizes.
There were four formal night which we love, if we wanted informality we would have chosen another cruise line , having said that should you wish to eat all your meals in informal surroundings there is the Kings Court where no formal dress is required
The dining experience in the Brittania Grill was 5 Star thanks to Melanie (Malaysia) and Raphael (Brazil) who could not do enough for us and our table companions.
The food was very good and if you did not like something you had ordered you could reselect, you could order as much as you desired.
We agree the welcome into the Grill could have been less fraught and more welcoming. The Kings Court was confusing we did not appreciate having to complete a mile hike to discover what was on offer and then secure a table!!!
Our Cabin Steward Mark Russell was wonderful.
The shows were not the best I have seen, no guest artists (a comedian would have been nice)
The carpeting in certain areas had sunk making walking a challenge on occasion we are able bodied but anyone with walking difficulties could have suffered a fall.
If you are making a transatlantic crossing early or late in the year it is a good idea to pack some warm clothing if you are planning on walking on deck.
On a positive note you can't expect all the staff to be sunshine and light all the time as they have a lot to put up with especially the compulsive moaners.
Overall the experience on the Queen Mary 2 is one not to be missed and you will probably want to repeat it.