After booking the cruise on Costa Serena i read the reviews and wished i had not booked.I have worked as a holiday rep for the most famous British holiday company for the over 50s and also worked front of house in some great restaurants serving the likes of Michael Caine,Bob Hoskins and Mel Gibson.
Once our holiday started,i looked for faults but there were none except for our flights and Naples.My daughter and i flew with KLM from Bristol to Barcelona via Amsterdam.The flights were booked through Costa as were our transfers in Barcelona.A direct flight would have been better but we accepted it.Finally arriving in Barcelona,we were met by a taxi driver in a brand new black Mercedes and driven to the port.Our luggage was then taken to the ship and we went and checked in and had a drink.30 minutes later at 2pm, boarding was announced and we had card number 2.We boarded straight away and went to our cabin.We were in 6201 outside window at the front of the ship with amazing views.Large cabin,lots of space and very clean.After unpacking we explored the ship and were amazed.It is clean,modern and not over the top as many people have said.On returning to our cabin to get ready for dinner we were met by Neri the chambermaid who greeted me and knew my name even though we had not reached our cabin yet.She did an excellent job throughout our stay as did P.Kumar and Dexter in the Lido Sole bar and Raquel in the Vesta restaurant.
We then had a great week meeting lots of lovely people ,especially the people on our table.There were probably only 150 English speakers on board but we all felt happy and mixed well with all the other nationalities.The announcements in 5 languages were short and sweet and only occurred 3 or 4 times a day and there was no pushing and shoving in the lifts or buffet by anyone as i had been led to expect by other reviewers.The ship was full with over 3800 people on board.
The food was excellent,the staff were excellent and the ports of call were excellent except for Naples(very dirty and dangerous when crossing roads).The ship never felt crowded as it is so big and with 13 bars to choose from there was always great entertainment.The theatre was a bit of a let down as it is beautiful and large but the acts were average.This did not matter as there was a lot going on elsewhere.
After a fantastic week we were sad to say goodbye to all our new friends and the ship.Once again a lovely transfer to the airport only to find that our flight to Amsterdam was delayed and we missed our connection to Bristol.No problem,we were put on a flight 5 hours later and given phone vouchers,food vouchers and 100 euros off future flights with KLM.Hopefully direct flights when we book our next holiday with Costa which we will do and soon.