After reading reviews, i was a little nervous about entertainment and customer service aboard this ship. I was gladly mistaken! Customer service was great! The staff, no matter what rank, would have conversations with the fellow cruisers.
Public areas were always clean and well kept. In the main dining rooms, were great. I did notice that the staff were more polite in Palace, not so much in Crossings. Il Idagio was very tasty. Although the tables in this restaurant were tiny, it was nicely set up. All the restaurants were never crowded. The buffet restaurants were always adequate with food and staff were always cleaning up all the time. The restrooms were always clean and stocked.
Entertainment was good, not great. I thought the shows in stardust, that included dancers, could have been better, although husband liked them. My favorite were shows with comedian Rich Purpura. Trivias were very good. Interesting questions. Our favorite staff member was Elena from Romania and Erin. They were really polite and always helping out. The adult quest show was was good. The only thing i did not like about the entertainment is that they did big events in small areas of the ship, such as the adult quest show.
The white hot party was a blast. Fun to watch and fun to join and dance.
We did not get to go to the cruise line's private island due to high waves. This is not the cruise line's fault. They did do a good job by changing the itinerary to accommodate more shows and entertainment. Bbq buffet was moved to the pool deck.
The $5 24/7 pizza was very good. The room service menu was indeed very short compared to other cruise lines, but delivered adequately fast.
Room attendant did very well adjusting my personal sheets due to detergent allergies. Daily itineraries were delivered on time every night. Boarding and unboarding the ship was done very fast. No waiting long times.
Overall, the ship exceeded our expectations of a small cruise ship. There was always something to do or relax.
I would give this experience a 4/5 stars