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Avalon Panorama Cruise Review by pey81

Home > Reviews > Member Reviews > Avalon Panorama Cruise Review by pey81
Avalon Panorama
Avalon Panorama
Member Name: pey81
Cruise Date: August 2011
Embarkation: Budapest
Destination: Europe River
Cabin Category: RS
Cabin Number: 308
Booking Method: Local Travel Agency
See More About: Avalon Panorama Cruise Reviews | Europe River Cruise Reviews | Avalon Waterways Cruise Deals
Member Rating   3.0 out of 5+
Dining 4.0
Public Rooms 5.0
Cabins 5+
Entertainment 3.0
Spa & Fitness 1.0
Family & Children Not Rated
Shore Excursions 4.0
Embarkation 4.0
Service 5+
Value-for-Money 3.0
Rates 3.0
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Ship Facts: Avalon Panorama Review (by Cruise Critic!)
Panorama Cruise
The ship was everything it was advertised to be. We had a 300 sq ft Royal suite and it was very well

designed. Breakfast and lunch was very good, but the dinners were so-so. The quality of the wine

and beer with dinner was of good quality. Personnel at the customer service desk were outstanding,

as was the housekeeping lady. The waiters in the dining room were pleasant and helpful, except for

a couple who acted like they were doing you a favor waiting on you. The Cruise Director (CD) was at

times rude and arrogant. During the cruise we met some delightful gentlemen from California, and

we were appalled when we told by them that the ship's Captain referred to them as queers.

After 10 days into the cruise , the ship had engine problems, and we told at our daily 6:45 briefing

to pack our bags and board buses in the morning. From a Royal suite to a bus and substandard

accommodations, we felt like we were being herded around like a bunch of cattle. A good example

of our Royal treatment was the Hotel in Amsterdam. There were no robes, no safe, an empty mini-

bar, and the rugs were worn and stained. After one night we moved on our own to the Intercontinental

Amstel Hotel. At least then we had some time in pleasant surroundings to erase the miserable times

since we left the ship. Another unpleasant event was the baggage arrangement at the hotel in Cologne.

When we arrived all the bags were placed in a room off the main lobby.We had to rummage through

all the bags, find ours, and then get them to our room as best we could. After we found our bags we then were all jammed in the main lobby trying to hear if our name was being for our room assignment. This

was an episode we will always remember. When we were getting ready to leave the ship we were told

that our accommodations we be equivalent to what we had on the ship. Obviously, they weren't.

After we left the ship, the Cruise Director acted like everything he did to accommodate the passengers

was a big deal. It is interesting to note that the Cruise Director didn't seem to know much about

anything until his daily 6:45 briefing in the cocktail lounge. So you were forced to go to the briefing to

keep up on what's happening. I am sure the extra income Avalon made during the briefings was not a

consideration in setting up the briefings.

Publication Date: 10/23/11
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