Your Ultimate Cruise Guide

MSC Splendida Cruise Review by mollyc1: Not so splendid

MSC Splendida 2
Member Since 2011
0 Forum Posts

Overall Member Rating

Not so splendid

Sail Date: October 2011
Destination: Europe - Western Mediterranean
Embarkation: Barcelona

On our recent cruise on the MSC splendida, we were disappointed with the poor service provided particularly for English speaking passengers.
The only time we saw our cabin steward was when he walked in without knocking. We ran out of loo paper three times, as did other guests we spoke to. The internet service, particularly when at sea was a complete rip off. At 12 euro for 60 mins it was expensive but when you spend the first 30 mins just trying to get into the website it is appalling.
My cabin key card stopped working twice requiring a visit to the reception desk in a bathrobe. Hardly an apology or explanation given. Staff on excursion desk seriously short on information when ever I had something to ask.
No maps of the cities we were calling to were provided as had happened on other cruises. Very few serving staff in lounges as compared with other cruise lines, so we often had to go to the bar ourselves.
Having said all that it is a beautiful ship. Boarding was More effortless and all trips ashore were well organised.
The dining room staff were the exception. they couln't have done more to make our evenings enjoyable.
However overall the the experience was not as enjoyable as hoped. The splendida is a 5 star ship with 2-3 star service. Less

Published 10/21/11

0 Helpful Votes

Read more MSC Splendida cruise reviews >>
Read Cruise Critic's MSC Splendida Review >>

Compare Prices on MSC Splendida Europe - Western Mediterranean Cruises

Cabin review: 78071

good size. across from crew area. good balcony.

Member Since 2011
0 Forum Posts
Enrichment Activities
Family & Children
Fitness & Recreation
Public Rooms
Shore Excursions
Value for Money
Skip X

See MSC Splendida deals up to 82% off:

July Deals
MSC Splendida 64% Loved It

11 Night Northern Europe Cruise
See all MSC Splendida Deals >>

Thank You For Signing Up!

Please Note: To ensure delivery of your free e-letters, please add to your address book.
We're committed to protecting your privacy and will not rent or sell your e-mail address. By proceeding, you agree to our Privacy Policy and Terms of Use.