On our recent cruise on the MSC splendida, we were disappointed with the poor service provided particularly for English speaking passengers.
The only time we saw our cabin steward was when he walked in without knocking. We ran out of loo paper three times, as did other guests we spoke to. The internet service, particularly when at sea was a complete rip off. At 12 euro for 60 mins it was expensive but when you spend the first 30 mins just trying to get into the website it is appalling.
My cabin key card stopped working twice requiring a visit to the reception desk in a bathrobe. Hardly an apology or explanation given. Staff on excursion desk seriously short on information when ever I had something to ask.
No maps of the cities we were calling to were provided as had happened on other cruises. Very few serving staff in lounges as compared with other cruise lines, so we often had to go to the bar ourselves.
Having said all that it is a beautiful ship. Boarding was effortless and all trips ashore were well organised.
The dining room staff were the exception. they couln't have done more to make our evenings enjoyable.
However overall the the experience was not as enjoyable as hoped. The splendida is a 5 star ship with 2-3 star service.