On reflection I have decided to write this with just the facts without elaborating so as to be as unbiased as I can be. So here goes............
Arrived at terminal about 12.30pm after about an hour queuing we finally managed to get unloaded. Then were quickly processed through check in and walking on board with our friends.
Straight to the Kings Court for a spot of lunch, which was fine.
Then down to cabin to check it out.
2 Britannia inside cabins, double bed configuration. Ours was fine but our friends (1st time on a cruise ship) had a couple of issues
Bloodstains on 1 pillow
Another pillow without any cover on
Beds in Twin configuration (not such a big deal)
The cabin steward was nearby and they told him about things and he said that they were having some problems and he was aware of it and it would be sorted out. 4 Hours later and nothing had happened, steward nowhere to be seen, so down to reception and told them they apologised and said it would be sorted out promptly.
Off to lifeboat drill and then champagne on deck for departure.
Return to cabins, pillows sorted but beds still as twins, OK can wait for that to be changed its not the end of the world.
To Chart room for pre dinner drinks, waiters very good and friendly
2nd sitting dinner in Britannia restaurant. Pleasant staff very polite but smooth operation started to falter quickly, I ordered 1 bottle of white (Starters) and a red (Main course) we were half way through the meal before our wine waiter re appeared so that was a bit annoying. Then things started slowing down and we eventually competed our meal just over 3 hours later - Food however was good.
Next morning our friends get a knock at the door and its the cabin steward confronting them over a complaint against him that he wasn't doing his job correctly eventually it seems that reception created more of a muddle than helped and so both parties separate amicably. ( I was very surprised this took place)
On to a look around the ship (She is big and.... grand and classic are the best words I can think of) there were parts of the ship where we felt our feet sinking through the floor (Strange but the only way to describe it) some flooring didn't seem to have any under felt either.
A nice time in Cherbourg and went back to the ship and up onto top deck for some fast food and a sit down to relax. There were not may tables out to sit at and eat plus there were no loungers laid out, if you wanted one you had to lift it off a stack and place it where you wanted to reline which we did and our hands were dirty from the metal frames. (Very much opposite to P & O who have always had loungers laid out all over the place) Food OK
Back to cabins for clean and brush up before pre dinner drinks really liked the Chart room.
Into restaurant and last night service was excellent, wine on time, food great, wine on time so no complaint there. More drinks and off to bed, to pack etc around midnight.
No disembarkation tags or tickets! So just put cases out as thought the Cabin steward or who ever would sort out. (Big mistake)
Disembarkation fine, go to get luggage nowhere to be found! Found member of staff who pleasantly smiled and gently suggested I was at error for not making sure we had tagged the cases and not really interested, so search the hall, eventually finding them with some others in a corner reserved for non tagged cases.
Drinks expensive (haven't got receipts to hand but am fairly sure there was a 15% service charge added -my opinion only)
Think Cunard are playing on a name QM2
Back to P & O for us, I know we all have issues and things go wrong but its how you are dealt with that matters.