We cruised the Eastern Caribbean itinerary the end of September and there were good points but unfortunately the bad outweighed the good. This is our 15th cruise, 2nd cruise on this particular ship. All in all we had a great time because we chose not to let negative occurrences ruin our vacation but also felt led to write this review for same reason. Let's start from the beginning.
Embarkation was a nightmare due to the Conquest docking late that morning. We were attempting to embark at the same time passengers from the previous week were disembarking. This equals a nightmare. Carnival employees were very apologetic and polite during this entire process so we opted to keep a positive mindset. We finally boarded the ship and headed to our stateroom only to find it filthy! And I do mean filthy! The bathroom had only been given a cursory cleaning at best, the mirror in our stateroom had fingerprints all over it, there was hair all over the dressing table, the floor in the bathroom felt like it had sand all over it. I addressed it many hours later with the room steward and that evening after our dinner it was spotless and remained so for the rest of the cruise. This being said, I think the staff was rushed that day due to the ship being late so we were very understanding.
As far as food was concerned, we all felt the Lido Deck restaurant the Cezanne needs a significant overhaul in ALL areas. It was constantly a mess, the food was cold, the staff seemed slow and extremely unhelpful. We cleaned many of our own tables just to have a place to sit with no one in sight to help. We ate all our lunches and all breakfasts (except one) here and it was very frustrating. Now on to the positive food experience which was dinner in the Monet Dining Room :). I have tons of positive things to say about our dinner crew, efficient, pleasant, professional, fun, etc.... The food wasn't always perfect but there was plenty of variety and they always offered to bring us something else if we didn't like our first choice. Hats off to the entire team!! The dining room was kept extremely clean at all times, even as we were eating!