The fare should have been reduced due to the worn condition of the Summit. It should have been refurbished at least two years ago. We believe that routine maintenance was deferred because the Summit was due to be refurbished at the end of 2011. Case in point, our railing was all worn and we received splinters when rubbing our hands on it. Our shower had considerable rust coming through the fiberglass. Toilets were a problem for many passengers and the starboard side on an entire deck was without toilets for a whole day. Many other little things were apparent. Carpeting was well worn. Painting was badly needed throughout, including the ships exterior, rust prevalent. This was our first ever Celebrity cruise. Many people on the the ship were veteran Celebrity cruisers and agreed with us but said not to judge Celebrity by this ship's condition. When we boarded in Cape Liberty, New Jersey, we had to clean our filthy deck chairs.
But we did compare Celebrity to other lines we have traveled and find that Celebrity nickel and dimes you to death. Want an in room movie? You must pay for it. Want to run a load of self serve laundry -- pay Celebrity. They only have Mac computers for passengers. Those not familiar with the Apple brand, they will give you lessons if you pay for it. Want to gamble in the casino? Must use cash or they will charge you for using your ship card. Want breakfast in your room --- no fruit, no waffles, pancakes or french toast.
On the up side ... crew was wonderful. Our cabin steward earned a supplemental gratuity. He had responsibility for less rooms than other ships. Waiters were wonderful. Food was excellent in dining room and buffet and near pools and the health food bar near the therapeutic pool. Specialty restaurant was outstanding, but, at $40 pp much over-priced.
The best of all --- the ENTERTAINMENT was the best we have ever seen on any cruise line. The production shows would be worth admission. The lounge acts were amazing. The daytime enrichment programs were superb. The Cruise Director was extremely articulate and entertaining. This was very easily the best of all on Celebrity (although the show times were changed daily, difficult to plan your next day).