We have just returned from a 12 day Eastern Med cruise on the Celebrity Constellation. We had a wonderful time and gladly recommend Celebrity to any cruisers. The embarkation process in Istanbul was fast, well organized and efficient. Upon boarding, we went straight to the Spa to make reservations for massages. When we returned to our cabin, our luggage was there. The staff were all very friendly and accommodating. I did not hear any staff talking about the Hotel Manager and received excellent service from the cabin steward and staff. I had requested some special items in our cabin because of a medical device I travel with and it was delivered promptly, as promised.
The food in the MDR was very good and the wait staff and servers were attentive and very nice. The menu choices were varied on every evening and were well received by all of the guests sharing our table. I do believe that the food was not quite as good as we experienced on the Summit two years ago. However, the differences were not that significant. Also, I must point out that chefs are different from one another. That difference does not necessarily correspond to "worse" or "better", just different.
The food in the buffet on Deck 10 was quite good. We experienced the Pasta Station, the Stir-fry station, the Mexican Station, and others. We had no complaints with the service. I frequently saw servers carrying trays and getting drinks for guests, and not just alcoholic ones.The entertainment was adequate, though I must admit that this is an area that is not a high priority for us on a cruise. Perry Grant was quite different, but had a huge following. I admit that after just a couple of visits, I became a fan. The casino was well appointed and had a good variety of games. The casino staff were very friendly and helpful. Sadly, there were not many guests who chose to participate on this cruise.
The ship sponsored excursions were well organized and, for the most part, very informative and interesting. As with most cruises, it seems that there is always one excursion where the guide is less that satisfactory; but I have to admit that that is a very subjective and personal point of view.
Debarkation was a snap! We did early exit because of an early return flight. We were off the ship at 7AM with plenty of time to make our flight.
In conclusion, we plan to sail with Celebrity again for our next cruise. I will admit that we do not take three or four cruises per year and we are not at the top tier of the Captain's Club. Perhaps that is a good thing because it seems that we can still clearly see the great things that Celebrity does without expectations of "special" treatment. I believe that all of the guests on the Constellation had the opportunity to experience the special treatment from a staff that was welcoming, efficient and attentive. Thank you Celebrity!