The cabin was comfortable, clean and well serviced. The C2 cabin "concierge" amenities only amounted to a bottle of champagne on arrival, and canapes to order in the afternoon. We had them a few times, but then got some bad shrimp on one tray and never ordered them again. We never received a robe, or had any priority in embarkation or disembarkation.
We were surprised that though all ages were represented in the guests on the cruise, that a very high majority were in the very senior age group, and seemed to remain very confused during most day to day activities. Being hit with food while navigating the buffet, waiting several minutes while people tried to figure out the drink dispenser,etc. was a common occurrence. True to form, many of the European guests did not observe what we are comfortable with as far as personal space and waiting in line- and there were many lines to wait in.
We really enjoyed the Tuscan Grille both the good food and great service. The main dining room was too crowded, and the service was inconsistent ( for our "select" dining option)we don't enjoy taking 1.5 to 2 hours for dinner as a rule..
We got some good Martinis at the Martini Bar,and some too old gelato at the gelato bar. Room service breakfast orders were incorrect, and the food was always room temperature. We found that an order for beer or wine from room service might come from any bar on the ship, might be the correct temperature or not, and might come with glasses or not, despite specific request made during the order.
Overall, a good experience for us that we will treasure was somewhat marred by the poorly conducted disembarkation. We had the earliest departing flight, and were put in group one, and assembled in the main dining room to await port clearance. When given the O.K. to proceed, we were behind all the other passengers who were exiting from the extreme forward Port side gangway- so we had literally hundreds of people who might have been in groups as high as 12- with flights in the afternoon, leaving the ship ahead of those of us who were in jeopardy of missing our airport transfer and flight. We made it, thank goodness- but it was in no way because of the positive actions of any Celebrity staff.
Good ship, the Solstice- but the company needs to go a little further in insuring a problem free experience for the premium fares that are charged for a cruise like this.