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neoRomantica Cruise Review by thomasbentley: Costa chaos

1 Review
Member Since 2006
12 Posts

Member Rating

Cabin 4.0
Dining 2.0
Embarkation 1.0
Enrichment Activities 1.0
Entertainment 1.0
Family & Children Not Rated
Fitness & Recreation 2.0
Public Rooms 2.0
Rates 2.0
Service 3.0
Shore Excursions 1.0
Value for Money 2.0

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Costa chaos

Sail Date: October 2011
Destination: Europe - Eastern Mediterranean
Embarkation: Other

just got back from the most exasperating cruise i have ever been on,

the good bits:-

lovely room,
evening food good
Philippine and indian staff lovely
lots of beds and no bed reserving_ a new experience for me!!!

the awful bits,
complete cock up with payment details, they provided the wrong bacs details and it took 4 weeks to resolve!! (should have smelt a rat then)
claustrophobic ship, dark below no window, felt cramped and unpleasant,
embarkation was a complete shambles, took hours
only 4hours at each port to try to force you to use the extortionate ship excursions, 2 posts were very isolated.
independent travel at the post was was virtually impossible
drinks very expensive plus 15 % !!!
disembarkation was also very poor, the staff provided no help loading bags, the bus driver looked bored and just dumped everyone at terminal 3 of airport without any explanation that this may not be your terminal,
noisy all the More time, smokey in most of the bar areas and virtually nothing to do during the day at sea or evening unless you like bingo.
The buffet restaurant was a virtual scrum area, closed in the evening , coffee not offered with evening meal, 2 coffees six euros, (non smoking areas a joke)
tips are 49 euros compulsory each, result: apathetic staff
i went to none of the evening entertainments but all were described as awful by others
muster was a very poor affair
no privacy in male changing rooms after sauna, pool attendant left door open!! not a pretty sight.

spoke to some serial costa cruisers who said the larger ships were much better, this ship is about to go for refurbish, staff need to be properly educated as well changing the name to neu romantica equivalent to windscale being renamed to sellafield.
I would have grave reservations about costa again. I went as i did not believe the summaries , i should have listened. Less

Published 10/13/11

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Cabin review: neoRomantica

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