Embarkation at Vancouver was a nightmare. US Immigration took three hours to process us (others too, of course). Clearly they don't want tourists (and they'll never see us again!). Not directly HAL's fault, of course, but they could have kept us better informed of the "process" and staggered check-in times. Haven't they done this cruise before? Haven't they previously witnessed the paranoia of US authorities?
Our cabin was OK - the Room Steward very efficient.
Food was disappointing. The Lido Buffet is just horrible - rarely anywhere to sit. The main Dining Room is a little better but service (particularly at breakfast) is very slow.
Entertainment was quite poor (although the comedian was good). The Magician took every opportunity to sell his "magic kits".
The dance band (HALCats) usually stopped early - so no opportunity to dance.
The weather was poor. Obviously this wasn't HAL's fault although I suspect the cruise was too late in the year.
Wasn't very impressed with the ports of call (Juneau, Skagway and Ketchikan) and the tours offered were excessively expensive and poor. Scenery didn't match that to be seen in Norway.
Overall, we were disappointed and won't cruise with HAL again. Freed Olsen or P&O are, in our opinion, much better.