If you do have any type of an issue the Ill-informed main desk personnel and their lack of ability/training make them inept in addressing or handling a problem. The Hotel Director, Bryan, on the other hand is the only one you want to deal with - sharp gent
Having to push a plunger on a wall mounted dispenser for soap and shampoo is way too cheesy. We expected a bit more than toiletries being dispensed like a public rest room in an airport. We had to purchase facial soap; conditioner and body wash just to be able to bathe.
Don't waste your money on the "upscale" restaurants. You will not have any different of a dining experience from the Dining Rooms with the exception of the menu. On other cruise ships when you pay $25/per person for the steak house you receive white table linens, your salad and dessert made at your table, etc., like an upscale restaurant should be. Not on his ship - you sit at a varnished wooden table.
If you don't smoke the Casino is basically off limits.
The good: Embarkation though the VIP check in, Cleanliness of the ship, Quality of the food, Professional courtesy shown by the staff (except front desk and night time supervisor), Disembarkation
One last point and this seems to be on all the non-all inclusive cruise lines. Why does a Bud Light need to be $5.00?