After all our misery with US Air -- 25-hour wait at airport after cancellation of our flight, arguing to get out in time for our ship (all flights booked thru Costa), which we did miss, total lack of cooperation or care from US Air staff (including a supervisor who walked out on me because she was tired !! Like we weren't ???) re: hotel and food vouchers, we did arrive in Cozumel via Chicago on United the following day and were greeted by a Costa Rep who took us to a little hotel called Casa del Mar. Costa covered hotel but no food so I sent my bills to them to get a refund. We will see how they handle this.

I was travelling with my 2 boys 10 & 13 so providing meals for all of us should not have been a stretch. After a long wait at the dock in Cozumel with all our luggage the following day a purser did finally come and get us and we did board. A very pleasant purser Rafael from Brazil on ship took care of us and continued to do so for the rest of the cruise!!!

Finally got to our cabin and rushed out to enjoy Chankannab. We booked a balcony cabin (obstructed) but loved the sound of waves and sea breeze every night -- kept door wide open. Balconies are the best -- I wish they were always cheap!!! Highly recommended!!! Read more