Your Ultimate Cruise Guide

MSC Poesia Cruise Review by Jim Yates: Great ship. Pity about the service

MSC Poesia 2
Jim Yates
No Forum Posts

Overall Member Rating

Great ship. Pity about the service

Sail Date: September 2011
Destination: USA
Embarkation: Southampton

Boarded the MSC Poesia at Southhampton for a 14 day cruise to New York. The ship itself I could not fault. For cleanliness and design it would take some beating but this is were it ends.

The food was awful, with the same menu's on offer day after day. The entertainment on board was abysmal and very weak. On a four day sail from the Azores to Bermuda we were reduced to being entertained during the day by a crew member throwing plastic hoops at wooden pegs with a balloon on his head. I wouldn't even try and entertain toddlers with that.
 
The reception staff seemed to think passengers were subordinate to them. The disembarkation process was complete chaos and two elderly ladies, one in a wheelchair, were flatly refused much needed assistance by the crew and had to be assisted by other passengers.

A long hard look at the level of customer service this company offers needs to be urgently reviewed and improved. I'm afraid I wont be cruising with MSC again. Less


Published 10/01/11

0 Helpful Votes

Read more MSC Poesia cruise reviews >>
Read Cruise Critic's MSC Poesia Review >>

Compare Prices on MSC Poesia USA Cruises

Cabin review: 55030

The cabin was clean and quite spacious

Port and Shore Excursions


Lots to see and suprisingly friendly for a big city

Read 473 Lisbon Reviews

Everything you expect New York to be. Big, loud,


Vigor is a lovelly place, lively and inexpensive compared to other parts of Spain. Plenty to see and do.

Read 329 Vigo Reviews

Compare Prices on MSC Poesia USA Cruises

Jim Yates
No Forum Posts
Cabin
Dining
Embarkation
Enrichment Activities
Entertainment
Family & Children
Fitness & Recreation
Public Rooms
Rates
Service
Shore Excursions
Value for Money
Skip X

See MSC Poesia deals up to 82% off:

September Deals
MSC Poesia 51% Loved It

 
7 Night Mediterranean Cruise
See all MSC Poesia Deals >>

Thank You For Signing Up!

Please Note: To ensure delivery of your free e-letters, please add news@cruisecritic.com to your address book.
We're committed to protecting your privacy and will not rent or sell your e-mail address. By proceeding, you agree to our Privacy Policy and Terms of Use.