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MSC Poesia Cruise Review by Jim Yates: Great ship. Pity about the service

Jim Yates
1 Review
0 Posts

Member Rating

Cabin 5.0
Dining 2.0
Embarkation 3.0
Enrichment Activities 1.0
Entertainment 1.0
Family & Children Not Rated
Fitness & Recreation 2.0
Public Rooms 5.0
Rates 2.0
Service 2.0
Shore Excursions 3.0
Value for Money 2.0

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Great ship. Pity about the service

Sail Date: September 2011
Destination: USA
Embarkation: Southampton

Boarded the MSC Poesia at Southhampton for a 14 day cruise to New York. The ship itself I could not fault. For cleanliness and design it would take some beating but this is were it ends.

The food was awful, with the same menu's on offer day after day. The entertainment on board was abysmal and very weak. On a four day sail from the Azores to Bermuda we were reduced to being entertained during the day by a crew member throwing plastic hoops at wooden pegs with a balloon on his head. I wouldn't even try and entertain toddlers with that.
The reception staff seemed to think passengers were subordinate to them. The disembarkation process was complete chaos and two elderly ladies, one in a wheelchair, were flatly refused much needed assistance by the crew and had to be assisted by other passengers.

A long hard look at the level of customer service this company offers needs to be urgently reviewed and improved. I'm afraid I wont be cruising with MSC again. Less

Published 10/01/11

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Cabin review: MSC Poesia

The cabin was clean and quite spacious

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