Arrived at Manhatten Terminal and after 3 1/2 to 4 hours in lines, were finally able to board the ship. Embarkation was combined with departing NCL cruisers; noone knew what was happening or should be, lines were interminable and HAL staff were either non-existant or unhelpful.
Thank goodness the rest of the cruise made up for this initial snafu or we would never have considered trying HAL again, as this was our first time on this line. There are many other reviews that deal with the cabin in minute detail; this is just a summary. We had a verendah room almost all the way aft, but movement was not terribly noticable, except for the night we had to deal with Hurricane Maria. The cabin was similar to other lines, except the tv was small and tucked far from the bed for viewing. The baths are larger than Princess(unless you move up to mini-suites) and beds are certainly comfortable, the best we have had with the exception of Oceania. Our room steward was responsive to all our requests and dealt with any complaints quickly and efficiently. Most of the staff are from the Phillipines or Indonesia and we found them all proud of their jobs, their heritage and their culture.
There is no grand entrance or stairway on the Eurodam and that huge ugly hangy chandelier-thing in the center of the ship really misses the mark. Overall, we found the ship easy to navigate and found our way around without staring dumbly at the location charts after the first day.
We had open seating dining and rated the food above that of Princess and below Oceania. Our servers were competent and funny and we managed to secure the same table for 6 every night, unless we had made other plans. Our group ranged in age from 57 to 74 and we were all first time HAL cruisers. We tried everything--ate in the Canaletto one night (ok, not spectacular) Tamarind (wonderful experience, but once a cruise was enough) high tea (not to be missed and more fun than lunch)We breakfasted in the dining room and on the lido, and had room service. All were great--food was prepared when you ordered it in the Lido, another plus over Princess. Not to be missed is the one night Pinnacle turns into Le Cirque. We had very attentive service and the food was exceptional.
We booked most of our shore excursions through HAL since one member of our group was overly paranoid about being late and missing the ship. Except for one morning of rain and the night of Hurricane Maria, we had sunny balmy days of 70 or 80 degrees. The leaves had just begun to color and seeing the New England coast and Canada in this sublime weather was wonderful. HAL's tours were typical, the one we all thought was the best value and gave us a true sense of the area, was the day long Countryside tour with lunch in Quebec. We saw all the "musts" and had lunch in a charming restaurant that had been a mill.
We all stayed on extra day in Quebec at Le Chateau Frontenac. If this hotel was in your plans, don't bother. Find a small boutique hotel in the same area and stay there. The Fairmont le Frontenac is like a factory, moving people in and out with no concern for their comfort, concerns or well being. The ONLY good thing is the dog, who works the lobby, and whose job is to be petted by all who pass him by. I'd be happy to answer any other queries if you have them.