We stayed 4 nights pre-cruise at "Jewel Hotel" across from Rockefeller Center. Great little boutique type hotel, very modern, had ample room for the 3 of us-including a chair that pulled out into a bed. Water station on every floor where they have bottles to re-fill every day. Also have a small gym and free washer/dryer to use. Included free wifi and computers on 2nd floor. Could walk everywhere-close to Radio City music hall, Broadway theatres, Central Park and Times Square and subway.
When we arrived at the cruise ship terminal the staff did not know where the luggage tags were and it took them over an hour to find some for not only us but other passengers. Once that was sorted out getting through the check-in was a breeze. The ship was late in leaving though because many passengers had a difficult time with security enroute to the terminal due to 9-11 anniversary being the next day.
The Eurodam is a beautiful ship and our cabin SS6088 was wonderful. Seemed very large and the bathroom had not only the shower/tub but also a separate shower. Lots of storage in drawers and in closet. Because this was an adjoining room though we missed out on an extra closet which would be nice for a longer cruise.
The unlimited laundry package was well worth it ($91 for 10 days) and came back either folded or on a hanger.
Lido dining area: Some people complained because it was crowded-however, if you go at prime time you have to expect this. We did not run into any trouble at all.
Main Dining Room: Always had exceptional food here. My husband would some times order more than 1 item (ie lamb chops-would ask for 5 instead of 3) and no problems at all with that. The lobster thermidor and filet mignon was delicious-melted in your mouth. (included)
Tamarind: I was worried about this Asian restaurant food but found it delightful and delicious. Service was impeccable. (upcharge)
Canaletto: Italian restaurant and again this was delicious food. The penne a la vodka is excellent. The chef actually comes around to the tables to chat and make sure everything is good. (included)
Pinnacle Grill: My husband was the only one a bit disappointed in this restaurant. His lamb was overcooked. However, the other 4 of us found it excellent and again melt in your mouth meat. (upcharge)
Room service: breakfast was always delivered promptly within the time limit chosen and hot hot hot. Also had lunch delivered one day and the french onion soup was delicious as well as the sandwich. (included)
The computer courses on the ship were very well attended and at times there was standing room only or you couldn't even get in. Wish they would repay them on the tv's in the room.
Lots to choose from during the day and evening-some times you just can't do it all. We personally enjoyed the karaoke and name that tune nights. The piano bar was always packed so if you wanted to listen either get there very early or stand in the hall.
The staff aboard the ship were always great. We found even in the Lido casual deck they were personable and always trying to assist you when needed. The room staff knew when you were out to make up your room or turn down your room before bedtime. Never intrusive at all.
We have only been on Holland America so do not have any other cruise line to compare it to. This was our 3rd cruise on HAL and we were not disappointed. We have always had exceptional service-the staff is what keeps us coming back to HAL.